Getting Started

Call Center Pro

• Call Center Admin Training
• Call Center Overview

Phone Installation Instructions by Make and Model

• Yealink T2 Series: Installing a New Phone
• Panasonic TPA60 Cordless Phone Pairing/Unpairing

General FAQ

• AppFolio - CRM Connect - SMS Options
• Supported Phone Models
• Simple Intelligence Security and Compliance
• 10DLC Registration for SMS/MMS
• Recommended Amps for Overhead Paging
• Optional Service Activation

Quick Start

• Migrate Phones To SimpleVoIP
• Documents
• Full Service Onboarding
• SmartPBX: Getting Started
• Welcome to SimpleVoIP

VoIP Readiness Recommendations

• SimpleVoIP: Firewall Guide
• Certified and Recommended SMB Routers
• Prepare your Network for VoIP
• Meraki: Networking Best Practices
• Porting Numbers
• Manual Provisioning of SIP Devices

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End User Guides

• Clean Your Phones
• Q Branch Overview & Navigation Guide (New Single Sign-On Portal)
• What's New With Our Latest Mobile App Updates (April 1, 2024)
• AirDial | Pots Replacement (SureDial) Firewall Settings
• AdTran NetVanta 3448 Router Configuration Guide
• SonicWall SOHO Router Configuration Guide

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Admin Guides

• Emergency Messaging
• Q Branch Overview & Navigation Guide (New Single Sign-On Portal)
• February 2024 Customer Release Notes
• SureDial Service Description
• January 2024 Customer Release Notes
• October 2023 Customer Release Notes

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