Enterprise organizations trust SimpleVoIP to analyze sensitive voice interactions and deliver actionable insight through our proprietary Simple Intelligence platform. Our security program applies a defense-in-depth strategy across data protection, access management, monitoring, and governance to ensure confidentiality, integrity, and availability throughout the platform lifecycle.
Data Protection Controls
Encrypted data storage.
All recordings, transcripts, and derived artifacts are encrypted at rest using managed key services with strong, centrally controlled rotation policies. Customers may choose dedicated or customer-owned storage environments for full key control.Encryption in transit.
All data flows across the platform occur over TLS 1.2+ with modern cipher suites and strict certificate validation.Controlled processing pipeline.
Data enters the analysis workflow through secure ingestion endpoints and is processed only within authorized compute environments. Temporary working data is removed immediately after successful encryption and persistence.Retention governance.
Customer-specific retention schedules determine when encrypted artifacts are rotated or deleted, enforced through automated lifecycle and pruning rules.Sensitive-data protection.
Detection and masking services identify and redact payment data, government identifiers, and other personal information prior to indexing or downstream use.
Access Management & Authentication
Role-based access control (RBAC).
Fine-grained roles restrict dashboard and API functions according to the principle of least privilege.Identity enforcement.
Administrative accounts support optional multi-factor authentication, short-lived session tokens, and signed cookies to maintain session integrity.Audit logging.
All access to customer data and administrative actions are captured in tamper-evident logs monitored for anomalous behavior and policy deviations.
Customer Data Ownership & Governance
Customer-controlled storage.
Organizations can elect to store data within their own cloud accounts while maintaining full control of encryption keys.Ownership of outputs.
Customers retain complete rights to AI-generated summaries, recommendations, and metadata derived from their communications. Simple Intelligence processes this information solely as a service provider.Data export and deletion.
Authorized users can securely export encrypted artifacts for compliance review or initiate verified deletion workflows across all storage layers.
Platform Monitoring & Incident Response
Continuous observability.
Centralized monitoring tracks ingestion throughput, analysis completion, redaction accuracy, and delivery pipelines, surfacing anomalies in near real time.Incident response readiness.
Documented runbooks address data exposure, credential compromise, and dependency outages. Regular exercises validate readiness and ensure response within contractual SLAs.
Deployment & Change Management
Infrastructure as code and separation of duties.
Production changes require peer review, automated policy enforcement, and controlled release through versioned deployment pipelines. Secrets and credentials are stored exclusively in managed vault services with auditable rotation.
Simple Intelligence integrates rigorous encryption, disciplined access control, and resilient operational practices to meet enterprise security expectations.
For detailed audit materials or control mappings, please contact our engineering and security team.