SureDial is a service that provides a POTS replacement for copper phone service. The service can be used for all types of analog devices, including lifeline services like alarms, fire panels, elevators, and pool phones, which are normally not compatible with standard VoIP services over an ATA. SureDial is delivered using hardware provided by Ooma called “AirDial” and comes with a 4 analog line capacity. The device connects to the customer’s local network for primary internet service and uses an embedded 4G cellular SIM card to provide backup/failover service. An included 12-hour battery provides backup service in case of a power failure.
SureDial Features
- Includes hardware, data, and phone service without unexpected monthly rate changes
- Designed considering UL, NFPA 72, California Fire Marshal, and ASME A17.1B guidelines
- Configurable for LTE failover for critical VoIP lines
- Automated software updates and system monitoring
- Ensures at least eight hours of battery backup service during outages
- Features a Dual-core ARM Cortex A9 CPU, Ouectel EG95-NAXD, Cat-4 LTE
- Includes two 5G/4G dipole terminal antennas, dual micro-SIM support, and multiple RJ-11 and RJ-45 ports
- It comes with an AC-DC adapter, integrated UPS, and a replaceable battery pack for extended standby time
- Equipped with a 176x220 TFT LCD, master on/off switch, and a factory reset option
- Measures 11.81 x 2.36 x 7.87 inches
How It Works
It integrates with existing systems, ensuring continuity with current infrastructure. It supports voice and data transmission and features LTE failover capabilities for uninterrupted service. Remote management is enabled through a web portal, allowing for real-time monitoring, automatic updates, and alert notifications. A built-in battery backup ensures functionality during power outages, and the device adheres to various safety and regulatory standards.
Customer Requirements
The requirements vary based on the type of devices connected to the SureDial hardware. If you plan on connecting to an alarm panel, we need you to provide the model number to SimpleVoIP before ordering. While we can connect to almost all panels, some older panels do not allow for remote programming.
Requirements for Installation
- The network must be configured to allow traffic to our servers (different from VoIP)
- Hardware must be mounted in a location with power and internet connectivity via a CAT5 cable.
- Hardware must be mounted in a location with adequate cellular signal (Verizon, T-Mobile, AT&T, US Cellular).
- If devices are to be connected to the unit that is not in the same room, copper pairs must be extended or punched down from the device.
Site Survey
Prior to installation, we need to know exactly where we will install the device and verify the types and models of all devices so we can program the device properly. We need to know if inside wiring is available or if there will be a need to run new cabling. Customers can provide this information to us on our site survey form, or an installation partner can go onsite and perform a survey. We highly recommend site surveys for all locations.
Installation
SimpleVoIP does NOT provide on site surveys or installation work. Please contact your account manager for an introduction to an authorized Installation Partner.
Alarm Panels
Alarm panels require additional time to install and test and require that we coordinate the installation with your alarm monitoring company. We will assign a new phone number, connect it to your alarm panel, and work with your alarm company to put the panel in test mode and trigger a test alarm, as well as verify the alarm can call your monitoring company and they can dial in and control your panel after migration. This also requires coordination with your security team or whoever is authorized to work with the alarm company. Allow extra time for alarm panel testing.
Fire Panels
Our solution is NPFA 72 certified, and this document can be provided to your local fire marshal if requested. Please note that many fire panels require 2 analog lines. You may be sharing a fire monitoring line currently with another device; however, upon installation and testing, we may discover that the system is unable to handle a shared line, resulting in the need to provision an additional line of service.
Our Process
For each location, we follow a strict process designed to minimize risk, cost, and onsite technician time. This process is followed for each individual location; however, if you have a multi-site project, you will be able to approve orders in bulk, and we will work with you to schedule the deployment. Below is a summary of what you can expect. For an deep dive into these steps please refer to the SureDial Ordering Process PDF attached to this article.
Responsibilities
- Site Survey & Scoping: INSTALLATION PARTNER
- Site Preparation: INSTALLATION PARTNER
- Order Service: SIMPLEVOIP
- Installation & Turnup: INSTALLATION PARTNER (Plus Activation Call)
- Monitoring & Support: SIMPLEVOIP
Ordering Steps
Site Survey & Scoping
Installation Partner and Customer may need to survey the proposed location to determine the number of phone lines needed, the installation location, site preparation needs, quantity of units required and customer devices to be connected to the SureDial unit.
Site Preparation
If necessary, Installation Partner and Customer contract to prepare the site for installation. This may include power installation, cabling, tag & locate, access coordination, firewall configuration, etc.
Order Service
Customer orders hardware and service from SimpleVoIP with a requested delivery date and books an activation window to coincide with the installation date. Send orders to your account manager or send an email to SimpleVoIP support.
Installation & Turnup
Installation Partner verifies equipment is onsite and completes the physical installation of the hardware and all connections required for service to function (ethernet to primary network, connections to customer devices, wall mounting, etc). An activation call window with the SimpleVoIP SureDial team must be booked at least 3 business days in advance and will ensure the device is activated properly and we can verify operation and monitoring. Installation Partner is responsible for coordination and testing of all connected customer devices, including alarm and fire panels and their monitoring companies.
Monitoring & Support
Devices are added to the SimpleVoIP portal for monitoring and management. Customer can contact support with any issues.