Q Branch is SimpleVoIP’s new centralized portal designed to simplify how customers access and manage their communications tools, portals, support resources, billing information, analytics, and training materials.

Instead of managing multiple URLs and logins, Q Branch provides a single sign-on experience that brings everything together into one place.

What is Q Branch?

Q Branch is the main portal customers see after logging into their SimpleVoIP account.

From Q Branch, users can access:

Enterprise Portal
User Portal
Billing Portal
Reporting & Analytics
Smart PBX
Call Flow
Call Center Pro
Simple Intelligence
Simple Agent
Support Tickets
Knowledge Base
Video Library
Application Downloads

The tiles displayed on the portal depend on your account permissions and what services your organization has access to.

Understanding Illuminated vs. Dimmed Tiles

Q Branch visually indicates what are available to your account.

Illuminated Tiles

Illuminated tiles indicate:

The service is provisioned for your organization
Your user account is authorized to access it

If a tile is illuminated, you can click it to launch and access that feature.

Dimmed Tiles

Dimmed tiles indicate:

The service is not currently provisioned for your organization
Or your account does not have authorization to access it

If you believe you should have access to a specific service or feature, contact your system administrator.

Logging in and Accessing Q Branch

Navigate to your Q Branch login page
Log in using your SimpleVoIP username and password
After logging in, you will automatically land on the Q Branch homepage

*Please note that if you’ve previously logged into the Admin Portal, your existing credentials will work for Q Branch. If you’ve only used SmartPBX before, you can log in using your email address, but you’ll need to reset your password using the “Forgot Password” option. You can also sign in using your Microsoft or Google account for quicker access.

Q Branch uses a single sign-on experience, allowing users to move between supported portals and applications without repeatedly signing in.

Understanding the Homepage Tiles

Enterprise Portal

The Enterprise Portal provides administrators access to organization-level management tools.

Depending on permissions, administrators may be able to:

Manage users
Configure phones and devices
Access system settings
Manage organizational communication features

The Enterprise Portal is the renamed version of the previous Admin Portal.

User Portal

The User Portal is designed for end users and individual employees.

Users can manage:

Voicemail
Call forwarding
Notification preferences
Do Not Disturb settings
Fax settings
Transcriptions
Other personal communication settings

The User Portal also powers many features used within the mobile application experience.

Billing Portal

The Billing Portal allows authorized billing users to:

View invoices
Download PDF or CSV invoices
Make payments
Manage payment methods
Review account balances
Update billing contacts

Organizations can assign billing-only users who only have access to billing functions.

Reporting & Analytics

The Reporting & Analytics section provides access to reporting tools and Enhanced Analytics features.

Authorized users may be able to:

Review call activity
Run reports
Monitor trends
Analyze missed calls
Export data

This section helps organizations gain visibility into communication performance across their business.

Simple Intelligence

Simple Intelligence provides AI-powered call analytics and business insights designed to help organizations improve customer experience and identify missed opportunities.

Depending on permissions and enabled services, users may be able to:

Review AI-generated call insights
Monitor missed opportunities
Analyze customer sentiment
Track trends and call performance
Surface calls that may require follow-up

If the tile is illuminated, your organization has access to Simple Intelligence.

Simple Agent

Simple Agent is SimpleVoIP’s conversational AI voice agent platform.

Authorized users may use Simple Agent to:

Automate inbound and outbound calls
Route callers intelligently
Answer frequently asked questions
Assist with after-hours call handling
Improve responsiveness without increasing manual workload

If the tile is illuminated, your organization has access to Simple Agent features.

Call Center Pro

Call Center Pro provides advanced call center and queue management functionality for organizations handling high call volumes.

Depending on permissions, users may be able to:

Manage call queues
Monitor agents
Review call center analytics
Configure routing behavior
Improve customer response workflows

If the tile is illuminated, your organization has access to Call Center Pro.

Smart PBX, Call Flow, and Other Communication Tools

If enabled for your organization, additional tiles may appear for:

Smart PBX
Call Flow
Other communication applications

Selecting these tiles automatically launches the associated application using your Q Branch login credentials.

Support Resources

Support Tickets

The Support Tickets section allows users to:

View open tickets
Review ticket history
Respond to support requests
Submit new support tickets

Support tickets are connected directly to your SimpleVoIP account login.

Knowledge Base

The Knowledge Base contains:

How-to articles
FAQs
Troubleshooting guides

Articles are organized by category and may also include featured content.

Video Library

The Video Library pulls directly from official SimpleVoIP YouTube playlists.

Customers can access:

Product walkthroughs
Feature demonstrations
Setup tutorials
Training videos

New videos added to official playlists automatically appear within Q Branch.

Applications and Downloads

Q Branch also provides quick access to:

SVP Mobile
SVP Desktop
CRM Connect
Installation links
User guides
Support documentation

These resources help users quickly install and access supported applications.

Announcements and Notices

Administrators may display announcements at the top of the homepage for:

Maintenance notifications
Product updates
Feature releases
General announcements

Announcements can be configured with start and end dates for automatic display management.

Need Additional Help?

If you need assistance using Q Branch:

Submit a ticket through the Support Tickets section
Browse the Knowledge Base
Watch tutorials in the Video Library
Contact SimpleVoIP Support

Welcome to Q Branch — one login for everything SimpleVoIP.