SimpleVoIP: Mobile Softphone App User Guide

Activate Your Service

1. Ask your account admin to request activation of the mobile app services for you.
   You will receive a welcome email with instructions, download links and your credentials and QR codes to set up service.
   
   
2. Search the Apple App Store or Google Play Store for "SimpleVoIP Mobile" and install the app to your phone or tablet with cellular service.
   

   DirectLinks:
   Android: https://play.google.com/store/apps/details?id=us.simplevoip.svapp.android
   
   iOS: https://apps.apple.com/us/app/simplevoip-mobile/id1504733970
   
   

3. To log in, tap the "Scan QR" icon on the main screen and scan the QR code in the welcome email. If you received the email on your device you can also click the QR code to open the app and fill in your credentials. 
                                                       

Forgot Username/Password

If you forget your username or password, please reset it by clicking here.

How To Use The SimpleVoIP Mobile App 

Making a Call

• Tap the KEYPAD icon, dial a number (internal extension or 10 digit phone number) and click the orange phone icon on the bottom to dial.

Inbound Call Settings

You can choose to change the inbound call settings to one of the following options:

1. Push Notifications (DEFAULT) - this will deliver inbound calls to your device even if you have closed the app.
2. Off - no calls will be delivered to your app. 

Speed Dials/Favorites

Select the Quickdial tab to add and remove your favorites for speed dials. 

Parking

If you are using this app in an office or retail location with other phones, you can set up quick access to parking spots. Set up a speed dial (Quickdial) to *31 or *32 (or *3x) to place a call in parking spot 1, 2 or x. You can retrieve a parked call by dialing this extension and you can park a call by transferring an active call to one of these spots. Open parking spots will show as green "Off Call". An occupied spot will show "Ringing" in orange. 

Logging out

To log out of the application simply navigate to settings and press the reset key. This will ensure you are fully logged out of the system and will require you to log back in with your credentials to re-activate.

On Mobile devices this will be found within the three dots on the top right, for desktop applications this is on the left hand side of the bar above your status icon.

Overview Tab (Fax)

The overview page is designed to provide centralized access to voicemails, faxes, and settings, improving user navigation and app intuitiveness. The Settings can be accessed by clicking the gear icon on the overview tab, where you can customize Call Forwarding, Voicemail Notification, and Voicemail Transcription.

1. Voicemail Transcription Toggle: Allows users to enable or disable voicemail transcription, offering flexibility in how they interact with voicemails. When enabled, users will see transcriptions alongside the recorded messages.
2. Enhanced Voicemail Interaction: The app handles voicemails similarly to standard phone apps, including functionalities like marking messages as deleted and offering an option to undelete them. 
3. Fax Functionality Enhancements: Users have access to folders for viewing sent and received faxes, with options to download or delete them, maintaining a focus on usability and organization.
4. Direct Links from Overview Page: The new overview page provides direct links to the voicemail, fax, and settings tabs, streamlining navigation within the app.