SmartPBX: eFAX Setup

eFax allows you to send or receive faxes through your email address using a fax number.

Follow the following steps to create or manage eFax for users.

Login to SmartPBX

Go to user.simplevoip.us and enter your credentials.

If you've forgotten your username: your username is the email address used to place your order

If you've forgotten your password: it can be updated or restored by clicking on the "Forgot My Password" link.

Need help signing in? Contact us.

Setting Up Your Main eFax

Your main eFax will be a Faxbox that can be accessed and used by multiple users.

You can set how many people should have access to the email address tied to your main Faxbox.

However, faxes can only be sent and received from the same email account.

Click on the Main Number tab on the left.
Select the Main Faxbox Number at the bottom of the list.

If you've ported or requested a new Fax number with your order, then that will automatically be populated in the main Faxbox. This fax line will be associated with the primary email address from your order, to update this email address click the gear icon to edit your Faxbox settings. If you don't have an existing fax line and you want to add this service, you will need to port or order a new phone number by contacting us.

If you would like to assign a spare number as a fax line:

Select add from spare numbers to choose a number.
Add the email address for the main eFax
Click save changes

Setting Up Faxboxes for Additional Users

Click on the Users tab on the left hand side of your Dashboard.
Ensure that the user has the correct email address in their credentials.
If you are adding a Faxbox to the admin user, the email address that faxes will be sent to or need to be sent from is the same one you used to login to the SmartPBX system. For other users who require a new Faxbox, you will need to set up their user credentials.
Click the Change Credentials link to update the correct email address you want this user's Faxbox to be linked to.
Once you've saved the credentials, exit back out to the user's menu, and now select the User Features button for the user you just updated.
Click the Faxbox button and select the fax number to use from the drop-down.
To port your fax number or request a new telephone number from us, contact us.
Once you've selected a number to attach to the user's faxbox, you can save changes and start using the fax service right away.

How-To Send and Receive eFax

Now that you've set up a faxbox tied to a user with their proper credentials, you can send and receive faxes electronically through the email address provided.

Note: You can only send faxes as a .pdf. Word docs, mail body text, and other documents will not be able to be converted from eFax to print off of traditional fax machines.

Send an eFax

To: {Recipient Fax Number}@svefax.com
CC: None
Subject: None
Email Body: None
Attachment: The PDF you want to send that the eFax server will convert to a standard fax

Note: If you enter information into the CC, Subject, or eMail Body fields, the eFax server will not convert them into fax information, so your recipient will not receive it.

Receive an eFax

When someone sends you a fax. It is sent to your number just like a traditional fax machine.

The only difference here is that instead of printing off of a fax machine, the eFax server receives the fax information, then converts it into a .pdf and sends it directly to your email address where you can view, save, and print the fax.

Note: The information from the sender's fax that gets converted into a .pdf and sent via email is a different security level than direct fax machine to fax machine. Therefore, there may be different restrictions for its use based on your industry.