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Yealink Cordless Phone Guide (W60, W70, W53, W56, W59, W73, W79)

  • Updated

Yealink Cordless W60 and W70 Series Guide

Button Layout and description:

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Placing a Call

You can place a call with the Yealink W Series Cordless IP Phone in any of the following ways:

  • Enter the number using the dial pad, then press the TALK
  • Press the TALK button, enter the number using the dial pad, then press CALL
  • From the Incoming Log, scroll through either Missed Call or Incoming Log option, locate caller then press TALK button to dial.
  • To use the speakerphone, dial the number, then press the TALK Once the call is answered, press the TALK/Speakerphone button once more to activate the speakerphone. The display will show SPEAKER PHONE on the top of the display.

Dialing

  • To dial an internal extension, dial the extension then press Send. (Ex. 1001 > Send)
  • To dial a local call, dial the seven-digit number.
  • To dial long distance, dial the ten-digit number (+1 is not necessary with our VoIP system).
  • International dialing has been blocked by default.

Answering a Call

You can answer a call using the handset, speakerphone or a headset.

  • Press the green TALK/Speakerphone

Ending a Call

To end a call or disconnect:

  • Press the red END CALL

Muting a Call

While on a call, you can mute the cordless handset or speakerphone to prevent the party you are speaking with from hearing what you or someone else in the room is saying.

  • To mute a call, press the MUTE
  • To disengage mute, press the MUTE key again.

 

Placing a Call on Hold

While on a call, you can place the call on hold, so that the caller cannot hear you and you cannot hear the caller. You can answer other calls while a call is on hold.

  • To place a call on hold, press the HOLD/MSG The screen will display Line on Hold to indi- cate a call is holding.
  • After one minute of the call being on hold, the handset will start beeping to inform you a call is holding. You can mute the beeping by pressing the slashed-music-note soft key.
  • To return to the call, press the VOICEMAIL key or TALK

Placing a Call in Park

Call Park allows you to park a call (place on hold on the cloud) and then pick up the call from any phone.

The easy way to park

- While on a call, press the OPTIONS soft key below the screen, followed by the UP arrow and then the middle button to select PARK. 

- To retrieve the call, just press the RETRIEVE button under the screen

 

 

The less easy way (if you don't see a RETRIEVE button under your screen)

  • While on a call, press the Transfer button followed by *31 for Park 1 or *32 for Park 2
  • The call is then placed in PARK to be picked up by any phone
  • To pick up a parked call, click the green TALK button and dial *31 or *32 for Park 2

Checking Your Voicemail

You will have 1 of 2 voicemail systems.

  • Standard Voicemail Users
    • While not on a call, press the VOICEMAIL key then press the TALK button to automatically connect.
    • You can also dial *98 then press
  • Voicemail to Email Users
    • When a voicemail is created it will automatically be sent to your email inbox as an MP3 audio file. Check your email’s spam filters if you are not receiving your Voicemails.

Transferring a Call


While one a call, press the TRANSFER While on a call, you can send it to an internal extension or an external number.

  • Dial the internal extension number or external telephone number you would like the current caller to be transferred to., then the CALL
  • To complete the transfer, press the XFER/CLR button once again, then END the call.

 

Send a Call Directly to Voicemail

  • If you need to send a call directly to voicemail, press TRAN (Transfer) ** + (Extension Number) + TRAN. For example, to transfer directly to a co-workers voicemail at extension 102 dial TRAN ** 102 TRAN

TIP: Do not ever attempt to transfer someone to your own voicemail box. Doing so would put the caller into a menu system to retrieve your voicemails.

Conferencing a Call

While on a call, you can add an additional party to make a conference call.

  • During a call, press the LINE
  • Navigate to the Free line, then hit OK.
  • Dial the new
  • Once the new number answers, CONF soft key will appear
  • Press the CONF key to connect

Managing Multiple Calls

While you are on an existing call, you might hear a call waiting tone and see another call coming through to your phone.

  • To accept that call, you can press the Answer soft key. This will put your first call on hold and pick up your new call.
  • In the upper right-hand corner, you should see 2/2 indicating that there are two calls on hold and you are on the second of those two calls.
  • If another call comes through, you can press Answer again and the indicator would read 3/3 indicating there that are three calls on hold and you are on the third call of those calls.
  • To resume your previous calls, use the up/down arrow on the directional pad of the phone and press Resume soft key.

Intercom

When you intercom another user, their phone will automatically pick up your call and put you onto speakerphone. This will allow you to talk to another user without the need for them to pick up and accept the call on their phone.

  • To intercom another user, simply press *0 + (Extension Number) + SEND. For example, if bob is at extension 105, you can intercom him by pressing *0 105 SEND.

TIP: Always make sure you have prior permission to use the intercom feature. If you’d like to disable this feature on some phones, or across your network entirely, please let us know and we will implement or disable this for you.

Voicemail Menu & Settings

From the SimpleVoIP phone:

  • Press the VOICEMAIL button or dial *98 to reach the voicemail system.
  • Enter your Mailbox # (Default # is 100).
  • Follow menu prompts (Option 5 to change settings).

From an outside phone:

  • Dial the main telephone number for the location. When the voicemail system picks up the call enter * to reach the voicemail system.
  • Enter your PIN # (Default PIN is 1234).
  • Follow menu prompts (Option 5 to change settings).

Receiving a Voicemail

From the SimpleVoIP phone:

  • The LED on the upper right-hand corner of the phone will flash red and a voicemail icon will appear on the screen when a voicemail has been received.
  • Press the softkey for Voicemail.
  • Enter your PIN # if prompted.
  • Follow menu prompts to erase or keep message.

Via email:

  • Messages will automatically be sent to your designated email address where you can listen to an mp3 of the voicemail recording.
  • You can keep or delete the email message containing the voicemail is you wish.

Recording Your Auto Attendant

From the SimpleVoIP phone:

  • Dial your telephone number to reach the auto attendant.
  • You will be notified there is no recording and prompted to enter a PIN (Default is 1234)
  • Record your menu greeting per your requested options.
  • Follow menu prompts to save, re-record or delete.

Note: If you have already saved a menu recording, you will need to contact SimpleVoIP at 855-899-8647 to have the recording deleted so that you can follow the above instructions to re-record your menu greeting.

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