We're excited to announce some new updates and improvements to our system that will enhance the user experience and provide more accurate and detailed information about your business operations. Our development team has been working hard to redesign the time-of-day interface, improve the accuracy of call reporting, and make a major platform upgrade. These updates will make it easier to manage your business hours, track call activity, and ensure the stability and security of your system.
These changes will provide valuable insights and make a more seamless user experience for our customers.
- Time of Day (TOD) interface updates: We've redesigned the workflow for making Time of Day changes to make it more intuitive. You'll now see clarified labels for the different Operation Modes, such as "Open 24 Hour", "Force Closed," and "Standard." This should make it easier to understand and manage your business hours.
- Call Detail Record (CDR) fixes and improvements: We've made some updates to improve the accuracy of call answer rates and user ring times for locations with auto-attendants. We have also implemented a new, higher-performance reporting database for call reports. This means that you'll now have more accurate and detailed information about your call activity.
- Major platform version upgrade: We've upgraded our platform to improve stability and security and provide access to new features. This upgrade will help ensure that your system is running at its best and that you have access to the latest features and capabilities.
We hope you enjoy these improvements! Don't hesitate to contact our support team if you have any questions or feedback.