Is this Direct Routing or Operator Connect? SimpleVoIP uses Direct Routing on the back end to connect the customer's Microsoft tenant to our cloud PBX, which provides all the call routing features and functionality. Teams is considered a soft phone.
Do we have to use Teams exclusively? No. Some users can use Teams; the SimpleVoIP Mobile app can be used, as well as desktop phones (standard or Teams-enabled phones), desktop apps, etc.
Do we need to manage functionality in the Microsoft console? No – all functionality is managed within the standard SimpleVoIP portals and is managed by SimpleVoIP as part of the service.
How do we add and remove users? Open a ticket with SimpleVoIP support to add or remove users. You can change names yourself via the self-service portals.
What phones are available specifically for Teams? Please click hereto see the phones we recommend.
Can we purchase only Direct Routing from SimpleVoIP and manage functionality ourselves via the Microsoft portal? No, we do not offer a bare-bones telco service.
What licensing is required for this? It requires Microsoft Phone system licensing, which is sold separately, or an E5 license.