Using HEPIC in SimpleVoIP Admin Portal
We have tools available for your team to investigate call quality in the admin portal known as Hepic reporting. Hepic can follow the call across platforms and give information about call quality. In the admin portal, your team can navigate to Enhanced Analytics, select the site/s and a timeframe such as last 24 hours, find the call that you’d like to investigate and click the Call ID Details button on the far right.
Within Hepic your team can find Session info that will indicate overall call quality (MOS Score), packet loss, jitter, and other possible data points on the carrier level as long as it was able to be reported.