Call Center Agent Training

First go to admin.simplevoip.us and select Call Center Pro:

Next, it should bring you to this screen and you will want to begin session to start entering the queue:

The most used item inside of this platform is the status, we can mark away to pause calls, mark as active to be ready for the next, or end your session to be fully logged out of the system:

You can also pause a certain queue by selecting Active and Pause Queue by selecting Active. This allows you to quickly stop the ability for calls to reach your user for this particular queue you are in. This is mostly used when there are multiple queues you are a member of.