Yealink: Wi-Fi Troubleshooting

If your Yealink device is having Wi-Fi issues, please follow the troubleshooting steps below.

General troubleshooting steps

1. Unplug the wifi dongle (back of the phone opposite the screen) , then reseat it.
   

   Note: Do this first, then reboot the device to avoid the "Wireless Adapter is Added" message and the extra options/button presses that require.

2. Power cycle the phone by removing the power cable.
3. Reboot the wireless access point that broadcasts the Voice SSID.
4. Swapping wifi dongles if multiple phones are on wireless. This will allow us to determine if it is isolated to the phone or dongle.

WiFi Dongle

1. Remove and replace the dongle - you should see a message on the screen indicating the dongle has been inserted.
2. 
3. Press OK
4. 
5. The wifi menu then comes up. Once the Known Networks line lists "Connecting to Simple...) press the button below Back

Power Cycle

1. Be sure to press OK (hard key below the screen) on the Updating Network screen after powering back on

Out of Range of Voice SSID - press CANCEL and START OVER (reboot the phone again)

1. If you continue to get the message indicating it is out of range, please escalate.